Network with the top investors and experts in your industry
Enhancing online and mobile experiences through channel integration, personalization and real time data The pandemic has speeded the adoption of digital technologies, with several years’ worth of transformation condensed into 12 months. The vast majority of these changes will be here to stay, with the most important legacy being the increased customer expectations of digital channels. With that in mind, CXN live: Digital CX will be focused on how to deliver best in class digital experiences by: Effectively integrating channels to ensure a truly Omni channel experience Leveraging data generated online to drive increased personalization and empathy Tapping into customer sentiment through effective feedback analysis Utilizing customer journey mapping to identify fracture points in the digital journey Engaging UX and UI tools to optimize the digital experience Ensuring that customers can effectively self-serve
